Elevate Health Center

Terms & Conditions – Automated SMS/Text Messaging Service

SFV Health Center, Inc. dba Elevate Health Center (“Elevate,” “we,” “our,” or “us”)


1. Overview

By enrolling in or using Elevate Health Center’s automated text messaging service, you agree to these Terms & Conditions.

2. Message Frequency

Message frequency varies based on your care needs, appointments, and service participation. You may receive:

      • Appointment reminders

      • Follow-up messages

      • Preventive care reminders

      • Clinic updates

      • Health-education messages

      • Program outreach messages

    Message and data rates may apply depending on your mobile plan.

    3. User Responsibilities

    You agree that:

        • The mobile phone number you provide is your own or you have permission to use it.

        • You will notify us if your phone number changes or is reassigned.

        • You will not use our messaging system for unauthorized or unlawful purposes.

      4. Opting Out

      To stop receiving texts, reply “STOP” at any time.
      To request help, reply “HELP.”

      Stopping SMS reminders will not affect your care or your ability to receive medical services from Elevate.

      5. Not Medical Advice

      SMS messages are for informational purposes only and are not a substitute for medical advice. For urgent issues, call 911 or visit the nearest emergency room.

      6. HIPAA & Confidentiality

      Some messages may contain limited health information permitted under HIPAA. Although Elevate safeguards your privacy, SMS messaging may involve risks such as:

          • Message interception

          • Unauthorized access to your device

          • Carrier-level delivery errors

        By participating, you acknowledge these risks.

        7. Service Availability

        Carriers are not liable for delayed or undelivered messages. Elevate does not guarantee uninterrupted SMS service.

        8. Limitation of Liability

        To the fullest extent permitted by law, Elevate Health Center is not responsible for:

            • Delays, failures, or misdelivery of messages

            • Damage caused by viruses, network errors, or unauthorized access

            • Decisions you make based on SMS content

          Nothing in this policy limits your rights under applicable California or federal law.

          9. Changes to Terms

          We may revise these Terms & Conditions at any time. Continued participation in the SMS service constitutes acceptance of any changes.

          10. Contact Information

          For questions or assistance, contact:
          Elevate Health Center
          8426 Sunland Blvd, Sun Valley, CA 91352
          (818) 504-4516 | info@elevatehealthcenter.org